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ABOUT COOPER COBHAM.

Visit our state-of-the-art retailer centre to view the latest range of models.

Meet the team

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Lewi Fasulo

Head of Business

Alex Miller

New Car Sales Manager

Bash Salloum

New Car Retail Manager

Simon Hurst

Used Car Sales Manager

Peter Williams

Used Car Retail Manager

Oliver Clayton

Aftersales Manager

Dan Hague

New Car Sale Executive

Polina Mkhanna

New Car Sales Executive

Jas Khasriya

New Car Sales Executive

Grant Morris-Soper

Used Car Sales Executive

Lauran Hobday

Used Car Sales Executive

Brian Sheridan

Used Car Sales Executive

Jamie Smith

Sales Consultant

Kevin Van Hinsbergh

Sales Consultant

Kieran Mant

Sales Consultant

Jake Harris

Sales Admin

Nahidul Islam

Service Manager

Stephen Perryer

Parts Manager

Henry Tanor

Service Advisor

Lynda Ford

Aftersales Support

Laura Tolman

Aftersales Support

Elliot Miller

Product Genius

Leroy Marshall

Sales Logistics

Nikki Curtin

Senior Showroom Host

Diana Hawken

Showroom Host

Kim Roughton

Showroom Host

Graham Tozer

Service Advisor

Kirsty Cain

Service Advisor

Ellie Fairfowl

Service Reception Manager

Ellie Teverson

Workshop Administrator

Danny Stanica

Site Logistics

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I have had a very poor experience. My car was booked in for a service. The problem wasn't rectified. I had to chase 3 times until I could speak to someone in the service department, which was over a week after I was due to have a call.

Service

the service department always produce a reliable job.

Service

An engine oil change and a micro filter service, together with a vehicle health check, were carried out while I waited comfortably in the upper reception area. The process, organised by Kirsty Cain, was first-class.

Service

As per point 2 above - I didn't expect to have to inflate my tyres myself when my car had just been serviced. This made my experience more painful than it needed to be hence my scoring.

Service

See previous comments. Can't quite believe a replacement right rear window was not fitted to cure the window rattle I am experiencing on my recently purchased E93 M3 convertible (LM63 JCX), which has only covered 23k miles

Service

Some really lovely people but hey, I did not get sorted on the problem reported. Call and I'll explain!!!???

Service

Service was very good - polite, friendly and took time to explain things. Liked availability of bottled water and refreshments. Service carries out to time as well.

Service

Apart from collection being missed, very pleased

Service

The service took an hour longer than anticipated and as I was waiting it was a long time.

Service

Car was supposed to be returned between 3 and 5.30. At 5.45 I called to find out where it was. No one answered the phone. At 6.00 someone called me to say they were waiting for a driver. Not acceptable

Service

The Service Assistant was very professional but friendly and approachable during my experience at Cobham BMW

Service

I received what I was told would be delivered

Service

extremely poor service. no communication - at all. no service update. i chased to ensure my car was ready after 5 days on site. etc etc

Service

Came for a test drive but the car wasn't ready, which almost put me off buying a BMW. Recently came for an air-con refresh, which took a long time, and made no difference to my AC's bad odour. Complimentary clean/vac was very poor.

Service

Very late collection of vehicle, no call day prior as stated in email/text, no apology from anyone pre collection, post service Washer fluid was still empty and triggering a warning and i had to call twice to speak to a manager.

Service

Did the work but but didn't reset the service timing. Mistakes on mileage with paperwork

Service

Better communication reuired

Service

The collection and delivery of the vehicle, together with the washed appearance at the end, was good. But the lack of communication detailed previously rather marred the experience.

Service

Price uncompetitive

Service

Well when I reported the fault at Banstead in the first instance , nothing was done in this regard . However , I give full credit to the technicians working on my vehicle as they have done an excellent job . Your technician Nick De Souza was Superb.

Service

See above - complete and utter disaster - no updates, I had to call many times and finally I had to go over 2 times to get a simple update

Service

It was a good experience.

Service

Job well done

Service

Was kept waiting for quite a while on collecting vehicle and cost quite high

Service

I have used this dealership twice now and all aspects from reception, service desk and mechanics are so far giving top service.

Service

Attentive service - even sorting out how to use the bluetooth

Service

Will return as so much better than cooper Croydon

Service

Collection good.

Service

very unhelpful and extremely long waiting time

Service

1.high standard of workmanship for servicing and fixing issues 2. good on site customer service

Service

Courteous and efficient people

Service

Happy with recent service, staff are helpful.

Service

We felt looked after and informed. Caring service

Service

A simple oil service left us with oil all over the new drive as the sump plug/washer hadn't been fitted back correctly. Roadside Assistance followed us to Cooper Cobham. Now fixed but still waiting for call re promised drive clean up >1week later.

Service

My car was not cleaned after its MOT and service. I also sent a message via your website - contact us form, about this and not had a reply.

Service

Never too much trouble to explain the problems.

Service

Very good friendly service. Good communication though out the day on how the car is progressing.

Service

everything was fine

Service

Assume service was completed in accordance with manufacturers format

Service

I was charged £100 to tell me that I needed to spend £500 to correct one fault which I then had corrected outside BMW for £20. I also reported that the heating was not working and the engineer could not find a fault even though it was obvious.

Service

Very professional

Service

Cooper Cobham worked on my central locking issue. Took 4 hours, I did specifically ask them to investigate a dash rattle (as glove box out) with detailed summary of issues. Car returned noise still there???

Service

Had to book it in yet again for the same job, nobody rings me back despite being assured that they would on at least 3 occasions in a week. Car came back late with more miles on it than it takes to get to my address and my dash cam had been disconect

Service

The service advisor told me I would not notice any change to my car after the engine management software update it had (Quality Enhancement). When I got the car back all of my personal settings were reset and the car felt very different to drive!

Service

The recall was handled initially by BMW emergency services who promptly and efficiently handled the investigation and pick up of my vehicle and arranged for courtesy car.Once my car was with Coopers Cobham the work was completed without delay.

Service

The fault was found and rectified. However, the car needed to remain at BMW over the weekend and despite assurances I would be contacted on the Saturday and given an updated there was no contact until the Monday.

Service

quick competent but no courtesy car this time.

Service

Service completed on time specified

Service

as above

Service

Happy with Cobham but totally disappointed with Thames Ditton don't think theirs enough staff.

Service

Customer service was shocking. It was virtually impossible to speak to anyone on the phone (it just rang and rang) and when someone did answer they took my name and number but no one ever called me back.

Service

Put car in for airbag recall was given a time frame had to telephone three times to find out when the car was available first two times no one called me back.

Service

Courteous staff, efficient service, although can be a little busy

Service

The car went in for a service and MOT - all good. But has come back without the air conditioning working. This was working before it went in. I have not been able to book it in again until late August!

Service

2 months to book in for repairs to be done. Car not washed, errors not resolved. 3 messages left now with no call back so far

Service

Collect/deliver service for Recall worked very well. Kept in touch with developments, and safety check revealed worn ball joints. Replaced within 24 hours under extended warranty. Noticeable improvement with handling. Well pleased. But note 3. below

Service

As above Whats interesting is all your "step lines" on the walls... Well you failed with me

Service

See above, whilst they have stated they would have the car back I have to drop it off which unfortunately I do not have the time as I work around the south east and have a number of meetings and site that I have attend daily

Service

BMW Assist took me to Cooper Cobham. This was Thurs, the service depart., had until Mon when they phoned to say what time would we like to pick the car up on Tues. When we got to Coopers the car was not ready and we had to get a taxi home.

Service

All parts of service including paperwork properly completed.

Service

All good no hiccups

Service

Bit disappointed that no free first service on two year old caf with low mileage as i was told when purchasing the vehicle

Service

BMW Cobham team are top notch.

Service

Work was done thoroughly. The only problem I had is I couldn't be fitted in for about 6 weeks or so as work was being done at the branch. Therefore as the brake pads were getting low. This led to the discs also needing doing. So obviously extra cost

Service

There are no positives relating to Cooper Cobham. There is next to zero customer parking The reception staff seem annoyed at having to deal with customers. 1 month wait for an appointment with no resolution. Another mth wait for a follow appt

Service

As above

Service

Courteous and friendly reception staff. Car returned clean both inside and outside. Brilliant

Service

Value for money

Service

Trying to get through to your service consultants is a nightmare. Nobody ever answers their phone. The work itself seems to have served the purpose.

Service

The team at Cooper Cobham do everything they can for you even with the challenges they have thank you very much

Service

friendly staff

Service

Reception staff and sales rep, Polina, were extremely helpful and professional.

Service

Noot been kept up to date with the work requirements and the timeline for completion. Car was returned unwashed with bird droppings.

Service

Got there in the end. Chaotic and dread booking my car in!! Also no parking when you drop car off. Can never speak to anyone on the phone at cobham service dept!

Service

The only thing I was not sure about was the exact time the car was being picked up ie I had a time range. 8-11am.

Service

Waited for a day when a courtesy card would be available. It wasn't and no warning was given. Consequently cost time and money outweighing the cost of the work.

Service

Excellent, knowledgeable and friendly service

Sales

Jamie is a star

Sales

Dan Hague was tremendous

Sales

Dan Hague in sales was tremendous

Sales

Jamie Smith, the sales person at Coopers Cobham (with whom I have dealt before) was very proactive and helpful

Sales

The young lady I delt with was excellent. Polina)

Sales

The staff and management looked after me extremely well, going above and beyond to ensure I was as happy as could be at all times...couldn't fault them.

Sales

Staff (Maxine Dadoush) kept us updated as soon as she knew anything and encouraged us to contact her with any queries. She talked us through the whole process and ensured that we got the car we wanted.

Sales

No where to park at Coopers Cobham.

Sales

Self explanatory

Sales

The communication at the dealer ship was rubbish, they were not proactive and didn't even react until prompted by me. Would never buy another car from Coopers, Cobham.

Sales

Excellent all round. The one problem is the lack of access in Cobham